Delivery & returns
Delivery is FREE to all UK customers via first class Royal Mail, and we aim to deliver within 3-5 working days.
You will receive an email advising you of when your order has been dispatched (please check your ‘junk’ mail folder if you don’t receive this). We usually aim to dispatch orders within 48 hours (working days only). We make lots of our jewellery to order so please allow up to 3 working days for your items to be dispatched. All orders will be shipped via Royal Mail first class.
Deliveries will be made between 9-5 Monday – Friday.
What happens if I am not home when they deliver?
Most deliveries will fit through a standard letterbox, so it doesn’t matter if you’re home, you’ll receive a nice suprise when you arrive back
Serenity Jewellery promises to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 Days of receipt. All refunds will be credited back to your original method of payment. All Returns must be shipped in original packaging. Customer will be responsible for cost of return, must be returned by a tracked shipping method. Please contact firstname.lastname@example.org for more information on how to return an item.
- Send an email to email@example.com and we will inform you on how to return your item.
- You can return your item within 14 days of purchase.
- We don’t offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.
- All jewellery is refundable except earrings due to hygiene reasons.
- Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
- If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to firstname.lastname@example.org
- If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.